Our guarantee is between us and the original buyer only. Our guarantee is not transferable if you resell your puppy or give it away to someone else.
These guarantees apply to puppies that were paid for in full for normal prices. Improperly-handled payments on the part of the buyer and puppies sold at discounted prices do not qualify for this guarantee.
ALL DOGS BRED AND SOLD BY HANSEN'S HOUNDS WILL BE HONESTLY REPRESENTED AND EVALUATED AS ACCURATELY AS POSSIBLE AT TIME OF SALE. If there is something wrong with a puppy that we know of, we will not hide it. Our puppies are checked for hernias, tooth/jaw correctness, eye problems, joint problems, and other normal issues that can be observed in a small puppy around 6 to 7 weeks of age. Since our dogs have been selected not just for dispositions, but also for health, we do not expect to find health problems in the puppies. Should one occur, however, we will not hide it! As all breeds of dogs have health situations found within the breed, we know that from time to time we might have a problem found at the health check, and we will disclose that if it happens.
ALL DOGS bred and sold by Hansen's Hounds are under veterinary supervision.They first see the vet between 3 to 5 days of age. All puppies are again checked by a veterinarian between 6 and 8 weeks of age to ensure that they are sound and in apparently good health at that time.
Puppies are given preventative medicines at prescribed intervals to treat and prevent issues such as worms, coccidiosis, skin/ear pests, giardhia, etc. They also receive their first and second vaccinations before leaving us.
Short-term health:Buyers have 72 hours from the time of purchase/exchange of hands to have the puppy inspected by a licensed veterinarian (at buyer's expense). If a puppy is determined to have an unacceptable health problem by the buyer's veterinarian in that time frame that will significantly affect its long-term quality of life (not including illnesses/conditions such as colds, viruses, retained testicles, mange, coccidiosis, worms, etc.), and which is confirmed by the seller's veterinarian, the buyer may return the puppy at the buyer's expense. In the event of a puppy death in this time, a veterinary report from the veterinarian treating/examining the puppy must be submitted to our veterinarian for inspection. A refund or a trade for a different puppy of the same gender and approximate price will be arranged.
No refunds/reimbursements for travel costs or health care are offered.
Long-term health:Our dogs are all healthy and as far as we know are free of genetic health problems. However, if a puppy develops a genetic health problem within two years of its birth that significantly and negatively affects its long-term quality of life, diagnosed by the buyer's licensed veterinarian and that is confirmed with the seller's veterinarian, we want to resolve the issue with you. If both veterinarians agree that the condition was genetic, we may be able to offer to trade a different puppy of similar price and gender. Buyer would pay travel and veterinary costs.
Any medicating or care of any kind that the buyer provides the puppy will be at the buyer's expense. The buyer may choose to provide medical care or to euthanize a critically ill puppy. Hansen's Hounds will not reimburse for medical care.
Unwanted Puppies: If you determine that you can not keep your puppy after receiving him/her, we will help you find a new home for your puppy. We can not guarantee that you will recoup all of your money, as the puppy's advancing age generally causes a reduction in the price people are willing to pay. We also can not represent the puppy's health care and human socialization beyond the date the puppy left us.
If you want to return the puppy to us, shipping/transportation are at your expense. The puppy must visit our veterinarian at your expense before re-entering our property due to our desire to eliminate outside introduction of contagious diseases. This is because of our lack of control over what your puppy has been exposed to since initially leaving us. If our veterinarian approves the puppy's health, and if we have a place to quarantine him/her, we will keep the puppy while trying to find a new home for him/her.
If the puppy sells within 3 weeks, we will forward the money to you, minus expenses such as vaccinations/health care costs incurred during that time the puppy was boarded with us. Again, we can not guarantee that you will recoup all of your money, as the puppy's advancing age generally causes a reduction in the price people are willing to pay.
Refunds/exchanges are only given for puppies determined to have an unsoundness/unhealthiness that will significantly affect its quality of life that was not preventable, is genetic, and agreed upon by both buyer's and seller's veterinarians. Buyer would pay travel and veterinary costs. Injuries received or preventable illnesses occurring in puppies after leaving Hansen's Hounds do not apply to this guarantee.
Puppies offered for sale at a reduced price or those given away for free due to a defect are rare. In the event that we have this occur, those puppies are offered "as is," without guarantees. For example, we will not replace a puppy with another puppy if the original puppy was free or discounted.
Our puppies will be dewormed several times, will have received vaccinations at about six weeks and nine weeks of age while in our care, and will be microchipped. It will be up to the new owner to continue its health program. Until this series of inoculations has been completed at about 16 weeks of age, the puppy should not be exposed to premises known to be or suspected of being contaminated, or to unhealthy animals. For the Humane Society's list of vaccination recommendations, click here. But, ask your vet for the recommended health care regimen for your geographic location.
Color: We try to predict puppy color pattern accurately, but with some patterns it is difficult to be 100% correct while puppies are young. We do not guarantee that the pattern we predict will be correct at the puppy's maturity, and offer no refunds if the pattern is not correct.
Size: We try to predict puppy size accurately, but it is difficult to be 100% correct while puppies are young. We do not guarantee that the size we predict will be correct at the puppy's maturity, and offer no refunds if the size is not correct. Final size can be affected by gender and nutrition as well as genetics.
Legal Notes: All puppies/dogs purchased from Hansen's Hounds will be considered sold in Taylor County, Iowa, regardless of the location of the buyer. Therefore, the transaction location is Taylor County, Iowa.
Under Iowa Law (and almost all states' laws), a domesticated animal professional is not liable for damages suffered by, an injury or illness to, or the death of a participant resulting from the inherent risks of domesticated animal activities, pursuant to Iowa Code Chapter 673. You are assuming the inherent risks of participating in this domesticated animal activity when you interact with, buy or own any animal purchased in the state of Iowa.